CVE-2024-43443: Stored XSS in process management
Telemetry drift only. No threshold crossed and no authority ruling changed.
CVE record loaded 2026-09-20.
What to do now held facts and links
- No fix version is held. The CNA's first reference is the place to look: otrs.com
- Record your decision, dated and frozen with today's evidence: patch by a date · mitigated by a compensating control · deferred · accepted the risk · not affected
- Check your version against the ranges this record publishes.
What it is stated by the CNA
Improper Neutralization of Input done by an attacker with admin privileges ('Cross-site Scripting') in Process Management modules of OTRS and ((OTRS)) Community Edition allows Cross-Site Scripting (XSS) within the Process Management targeting other admins. This issue affects: * OTRS from 7.0.X through 7.0.50 * OTRS 8.0.X * OTRS 2023.X * OTRS from 2024.X through 2024.5.X * ((OTRS)) Community Edition: 6.0.x Products based on the ((OTRS)) Community Edition also very likely to be affected
- weakness
- CWE-790 Improper Filtering of Special Elements
- affected
- OTRS AG OTRS; OTRS AG ((OTRS)) Community Edition
- versions
- OTRS AG OTRS <= 7.0.50; OTRS AG OTRS 8.0.x; OTRS AG OTRS 2023.x; OTRS AG OTRS <= 2024.5.x; OTRS AG ((OTRS)) Community Edition 6.0.x
- fixed in
- No fix version in held sources.
- severity
- 4.9 CVSS:3.1/AV:N/AC:L/PR:H/UI:N/S:U/C:N/I:H/A:N
- assigned by
- OTRS
- published
- 2024-08-26
check us otrs.com
Exploit code held, dated
- exploit code
- None held in the PoC-in-GitHub feed. A public repository changes this brief.
What moved held, dated
| date | EPSS | event |
|---|---|---|
| 27 Aug 2024 | 0.00043 | |
| 17 Mar 2025 | 0.00074 | scoring model v2025.03.14 |
| 22 Mar 2025 | 0.00079 | |
| 29 Mar 2025 | 0.00066 | |
| 18 Feb 2026 | 0.00109 | |
| 26 Feb 2026 | 0.00106 | |
| 15 Jun 2026 | 0.00358 | scoring model v2026.06.15 |
| 4 Jul 2026 | 0.00355 |
19 observations held. A step marked with a scoring model moved because the measurement was replaced, not because the vulnerability changed.
Outside the record researched, cited
This section reads the record's references and adds cited findings from outside it. It needs an account. Everything above is held facts and is complete without it.
What would change this brief held, dated
- CISA KEV
- Not listed in the catalogue we hold. A listing changes this brief.
- exploit probability
- 0.00 on 2026-07-04 (FIRST's EPSS, a probability and not evidence of exploitation). Next band line: 10% (0.10). Crossing a line changes this brief.
- fix
- No fix version is held. One published by the CNA or OSV changes this brief.
How to check this
Every value above is held with two dates: when it was true upstream (as_of) and when we recorded it (tx_from). Re-derive the exploit probability as it stood on any date:
SELECT value, source, source_version, as_of, tx_from
FROM volatile_valid_as_of('CVE-2024-43443', '2026-10-03T23:59:59.999999Z', now());Identity above is quoted from the CVE Program record, corpus cvelistv5_20260920, recorded 30 Sep 2026.